It has been about two weeks since life as we know changed so drastically…and it has felt like a month! Each day brings more news of closings and spread of the virus. Yet we all continue to hope that one day, the media will bring us some more positive news and I am confident that day will come!
As most of you know, Governor Wolf recently mandated the closing of all non-lifesaving businesses. As an outpatient rehabilitation facility, many of our patients rely on us for relief of extreme pain and recovery after life-altering medical issues or surgeries. Therefore, we plan to remain open for our patients as long as we are able.
That being said, we have made additional changes to our operating policies, including initiating a Business Continuity Plan, to help ensure we are able to continue serving our patients either in the office or remotely. We promise to care for both current patients and our community members, whether they are comfortable coming to our office for treatment or not. We will continue to do this as long as we are able.
We can assure you that we are following the recommendations of the CDC and WHO to help prevent the spread of the virus, while still providing this necessary and vital service to our patients.
Any patient who is not comfortable scheduling in person visits during these uncertain times, especially those in the high-risk category, should not feel obligated to come into our office to receive treatment. Our therapists will do their best to give you the tools to manage your pain from home, including providing a customized home exercise program as well as access to speak with your team of providers via phone or through email.
For those patients who are in pain and chose to continue coming to therapy, we can assure you that we are doing everything possible to ensure a safe patient care environment, including these additional precautions.
As a side note, our Medically-Adapted Gym (MAG) has closed until April 1st (possibly longer, if mandated by the government) in accordance with Governor Wolf’s directive to close all non-essential businesses.
In addition, our physical therapists are offering FREE Phone Consultations to anyone who is in pain and would like at home pain management techniques from a medical professional. There is no obligation at all, just free advice to help as much as we can during this difficult time. CLICK HERE to learn more.
Thank you for your continued support of our small business. This is our 20th year in business and we could not have done it without you! Amy and I can assure you that we will continue to serve our community as long as we are able. We are doing everything we can to keep our clinics clean and safe, our staff employed and our doors open during these unprecedented times.
If you have any questions, concerns or comments, please don’t hesitate to reach out to the office of your choice, or directly, to me.
Brian Hartz, DPT, Founder and CEO
Amy Hartz, CPA, MBA, Marketing and CFO