HARTZ PT Lancaster West

Visiting Our Lancaster-West Office

Our Lancaster-West office is conveniently located on Good Drive, in the heart of a medical and commercial district. You’ll find us among several healthcare providers, with easy access for all patients.

We offer a large private parking lot for your convenience, along with a handicap-accessible entrance to ensure a smooth and safe arrival.

When you arrive:

• Park in any available space in our lot.
• Enter the building through the main doors under the overhang.
• Once inside, you’ll walk straight ahead into our reception area where our front desk team will greet you.
• If you are doing aquatic therapy you may enter the pool area by parking in the lower level and following the signs to our door at the rear of the building.

We look forward to welcoming you!

LINK to Google Maps

Our Reception Area

When you arrive at HARTZ Physical Therapy, Helen or one of our friendly front desk team will greet you and be happy to answer any questions you may have.

For your first appointment, we kindly ask that you arrive 15 minutes early to allow time for any necessary paperwork. Please bring the following items with you:

• Your insurance card
• A valid photo ID
• A physician’s referral (if applicable)
• Any completed forms or paperwork

There is plenty of space available in our reception area for your caregiver, family, or friends to wait comfortably during your appointment.

Private Patients Rooms for Your Comfort

At our Lancaster-West office, we offer five private patient rooms designed with your comfort and privacy in mind. We understand that some patients may feel more at ease in a quiet, individualized setting, and we strive to accommodate those needs.

These rooms are most commonly used for initial evaluations, allowing for focused, one-on-one care. However, if you prefer a private setting for ongoing treatment sessions, just let us know—we’re happy to continue your care in the space that feels best for you.

Your comfort matters to us, and we’re here to ensure every visit is a positive experience.

A Bright, Spacious Environment for Healing

Our Lancaster-West office features 4,000 square feet of open therapy space, complete with high ceilings and wall-to-wall windows that create a bright, uplifting atmosphere for your rehabilitation.

This expansive main therapy area is fully equipped with a wide variety of machines, tools, and specialized equipment to support every stage of your recovery. The layout allows our therapists the space, time, and flexibility to tailor each session to your needs—motivating and challenging you to achieve your highest level of function.

At HARTZ PT, we believe your environment plays a key role in healing. That’s why we’ve created a space where patients feel energized, supported, and empowered throughout their care.

Neurological Occupational Therapy(OT), Physical Therapy (PT) & Aquatic Therapy

At HARTZ Physical Therapy, we understand that recovering from neurological conditions takes specialized care and a compassionate approach. Our outpatient neurorehabilitation team offers personalized Occupational Therapy (OT), Physical Therapy (PT), and Aquatic Therapy designed to help you regain independence, improve function, and enhance your quality of life.

Whether you’re working on rebuilding strength, improving coordination, or managing daily activities, our experienced therapists create customized programs tailored to your unique needs. Our warm aquatic therapy pool provides a gentle, supportive environment that can make therapy easier and more effective for neurological patients.

Together, we’ll support your journey toward greater mobility, confidence, and overall wellness.  Learn more about our program HERE.

Aquatic Therapy

Our office features Aquatic Therapy in a large, warm, comfortable therapy pool—providing a gentle and effective alternative to traditional physical therapy methods.

Maintained at a soothing temperature between 89–92°F, the pool offers optimal comfort during your sessions. Specialized aquatic equipment allows us to customize buoyancy support, and a controlled water current can be used to strengthen targeted muscles and improve function. To ensure accessibility for all, we also have a lift that allows patients easy and safe entry into the water.

Aquatic therapy offers a unique, supportive environment ideal for both orthopedic and neurological patients. For those recovering from surgery, injury, or chronic joint pain, the buoyancy of the water reduces weight-bearing stress, allowing safer movement and less discomfort during exercise. Neurological patients—such as those recovering from stroke, brain injury, or conditions affecting balance and coordination—benefit from the water’s gentle resistance and warmth, which help improve muscle strength, reduce spasticity, and enhance overall mobility.  This low-impact therapy promotes healing, increases confidence in movement, and can be customized to meet each patient’s specific needs.

Experience the unique benefits of aquatic therapy and take your recovery to the next level with HARTZ PT.

Medically-Assisted Gym

Our 7,500-square-foot Lancaster-West office also includes two smaller gym areas primarily used by members of our Medically-Assisted Gym (MAG). They call themselves “Maggers.”  These spaces offer a variety of cardio machines and free weights and are supervised by a certified exercise physiologist. MAG members also have access to a private locker room to store their personal belongings while they work out. Learn more about the MAG HERE.

Treatment Approach

We’re all about working together to create a fun, comfortable, and supportive space where you feel cared for every step of the way. We know physical & occupational therapy isn’t always easy, but having a positive and encouraging environment can make all the difference in helping you stick with your program and reach your full recovery. And once you’ve completed your therapy, we’d love to keep supporting you by inviting you to stay active with us in our Medically-Assisted Gym (M.A.G.) program.  Our staff is focused on providing our patients with plenty of treatment time to ask questions and complete their sessions so they can leave therapy with the tools to maintain a healthy and pain-free life.

Cancellations

If you’re unable to make a scheduled appointment, please give us a call as soon as you know about the conflict. Because we reserve one-on-one time with our providers for each patient, we charge a $50 cancellation fee if appointments aren’t canceled by 12:00 pm the business day before. We’ll do our best to reschedule your appointment within a day or two. Remember, completing your physical therapy program is key to your full recovery.

Why HARTZ PT?

It’s important to remember that you have a CHOICE where you go for PT and we promise you will see that Physical therapy is DIFFERENT at HARTZ PT.

• We are LOCALLY-OWNED & INDEPENDENT which means we prioritize patient well-being over profits, resulting in a better patient experience and you pay less out of pocket than at hospital-owned clinics.
• Here you will work with the SAME THERAPIST TEAM each visit; this consistency of care results in better outcomes.
• Research shows that quick access to care gets you back to doing what you love faster!  We can see you within 24 – 48 HOURS and a physician’s referral is NOT necessary.
• PT should NOT be like a three-ring circus with your therapist juggling 3-4 patients at a time. At HARTZ PT you get ONE-ON-ONE care during well-spaced appointments so our focus is entirely on you & your care.

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