Sandy Duncan

Patient Care Coordinator

Sandy Duncan, Patient Care Coordinator

EDUCATION: Associates Degree as a Medical Assistant from Thompson Institute



What Makes Sandy Special

Sandy came to us with plenty of administrative experience in the medical field and has been a great addition to our team.  Starting in the Lancaster-East office and then transitioning to Mount Joy, Sandy’s flexibility has allowed her to contribute to a smooth patient experience.  Sandy understands there are often underlying situations for patients who are dealing with pain so her goal is to make their experience a little brighter by greeting them with a smile and answering any questions they have upon arrival at the office.

When not at the office, Sandy enjoys spending time with her grown children and her rescue pup, a German Shephard.  She also enjoys gardening and working outside, but her favorite pastime is cooking.  On the weekends, you will find Sandy unwinding at her cabin in Clinton County, PA.

Want to know more?  Here’s a little Q & A…

Why did you choose to be a PCC for your profession?

I always worked in a doctors office so HARTZ PT was a great fit.

What’s something that has surprised you about your chosen career path?

I’m a medical assistant and have always loved working with patients, but can’t believe how much technology has improved.

If you weren’t a PCC what would you be doing, especially if salary wasn’t a concern?

Something with cooking.

What is the biggest misconception people have about your position?

That I JUST answer the phone and make appointments.

What is one thing that instantly makes your day better?

Being around kind people, staff & patients.

What’s your favorite inspirational quote? 

“Say what you mean and mean what you say.”  I read that a long time ago.

Where would you be right now if you have zero obligations and money didn’t matter?

At my cabin sitting on my deck enjoying the view.

What’s one habit you’re trying to form.

Exercise more!  I sit too much!

Is there any experience you think everyone should be required to have?  What is it?

Work in customer service.  It makes you treat people with kindness and respect.

What are you passionate about?

Cancer research because my husband passed away from cancer.

What is one thing that instantly makes your day better?

Great weather & sunshine!

What are your hobbies?

Cooking, going to my cabin in Clinton Co., riding 4 wheelers and having fun.

Do you have any pets?

Yes, German Shepard rescue.

What concert would you like to go to?

I would love to see Billy Joel!

What songs are on the soundtrack of your life? 

Country music and classic rock from the 70’s & 80’s.